Frequently Asked Questions

I want to buy something, but it’s not listed in the shop. What can I do?

All items displayed in the shop are available for order. If an item is not visible in the shop, it cannot be ordered—neither by email nor by any other means. We highly recommend subscribing to our newsletter and/or Telegram channel to stay up to date on new items and special offers.

There was an issue during the payment process; the amount was deducted from my account, but I can’t find the order in my customer account. What should I do?

Please contact us immediately ([email protected]) so we can check the status of your order. If the shop does not register the payment—due to a payment error—it will automatically delete the order. In such cases, we are happy to assist you to ensure you still receive the items you ordered.

I placed an order in the shop but didn’t receive a confirmation email. What should I do?

The shop sends automated emails upon receiving an order and whenever the status of the order changes. Some email providers may classify these emails as spam. So please always check your spam folder before contacting us.

I chose “prepayment” as my payment method. How long do I have to pay?

Please transfer the amount for your order within 10 business days. During this period, the shop will send automated reminders about the outstanding payment. If payment is still not received after the deadline, the order will be automatically deleted.
Unlike other vendors, we do not involve a debt collection agency to recover the outstanding amount (even though the legal situation would allow enforcement). However, in cases of repeated non-payment, we explicitly reserve the right to block your customer account from using the "prepayment" method.

I haven’t received my order within the specified delivery time. What should I do?

Please wait until four weeks have passed, then contact us ([email protected]) and include your order number. In the meantime, we kindly ask for your patience: we ship as quickly as possible, but occasionally delays may occur, and shipments can take a little longer. Your order has not been forgotten!

I emailed the shop but received no response. What should I do?

Especially during times of high order volume, we don’t always have the time or capacity to read and respond to emails daily. It may take a bit longer until you hear back from us. Please also check your spam folder! In many cases, your concern may have resolved itself in the meantime, as your order has already been shipped and is on its way to you.

The tracking status of my shipment hasn’t been updated. What should I do?

Depending on the time of year, shipping can experience delays—especially toward the end of the year. This is nothing to worry about. All our shipments come with tracking, so they should not get lost. If there is a real issue with the delivery, please contact us and we will initiate an investigation with the postal service.

I received my order, but the package is damaged. What should I do?

If the package appears visibly damaged upon delivery, please refuse to accept it! Contact us immediately ([email protected]) and describe the issue. If the damaged package was delivered anyway, do not open it. Please wait for our instructions so we can discuss the next steps with you.

I have one or more open orders. Can I add more items and combine shipping?

From past experience, we know that merging orders or modifying open orders often leads to complications. For this reason, we only ship orders exactly as placed in the shop. Changes or additions after the fact are not possible. If you place multiple orders, shipping costs will apply to each order individually. Please use the wishlist feature in your customer account to plan and finalize your purchases.

The order status changed to “Partial Shipment.” What does that mean?

One or more items from your order are currently out of stock, so the rest of your order has been shipped first. The missing items will be sent to you free of charge as soon as they are back in stock. You don’t need to take any further action and will receive a notification once the second shipment is sent.

Can I pick up my order in person to save on shipping costs?

We do not operate a physical store. We are a mail-order business, and all orders are shipped via postal service.

How can I stay informed about new releases and other shop news?

Via our newsletter or Telegram channel—both are updated regularly with news and information.

What is the difference between “Commercial Mail” and “Parcel Shipment”?

Shipments under 2 kg can be sent as “Commercial Mail" (except for 12" and 10" vinyl records within Germany). Otherwise, shipping is done via parcel service. In case of loss, “Commercial Mail” is insured up to €25 within Germany (with no compensation for international shipments). Parcel shipments are insured up to €500 in case of loss.